FAQ’s

Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms and Conditions

 

Do I have to register to check out on Hastha?

No, you can check out as a guest. However, for your convenience and to avail future discounts we recommend that you register an account.

How do I register?

You can register yourself by clicking on this registration Link. Once subscribed, you can enjoy regular updates and services from us.

Do I have to disclose my Email & Phone Number for Registration?

Yes. This ensures a secure shopping experience. We assure you that your details will not be disclosed.

How do I reset my password?

To reset your password, please click on “Forgot my Password” option available in Sign in / Register page. A link to set a new password will be mailed to your registered Email ID.

Is my personal information secure? How can I edit my personal info?

It is absolutely secure, don’t you worry! We ensure that the data you have entered is strictly confidential. It helps us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit My Account to make the changes you want.

How do I unsubscribe from your services?

You can Subscribe/Unsubscribe from our services in the “My Account” section

How do I contact Hastha?

We have a bunch of accommodating people available to assist you from 10am to 6pm (Mon-Sat). You can reach us at +91 9940020264 or email us at sales@hastha.co.in for any queries, requests, and complaints or just to say Hi!

How do I know my size?

We have provided size charts for each body type. Please refer to our “Garment Measurement” tab for more details.

What happens if my credit/debit card has been compromised while making a payment online?

We do not collect or store your credit card information. If you suspect any such thing, please report this immediately to your bank.

International shipping policies

1. Is Hastha shipping internationally?

Yes, Hastha does international shipping with a minimum order value of $150.

2. What is the process of placing an international order?

Kindly mail us at sales@hastha.co.in along with the details of the products (size, quantity), postal address with contact details. The Hastha team will get in touch within 1-2 working days to take the discussions ahead.

3. Which payment methods are accepted at Hastha for international orders?

The international shipments are available only for prepaid orders. Kindly note that there will be specific extra charges based on the country we ship to. Also the customs duty as per actuals is to be also paid at the customer’s end while accepting the order. The cards accepted: Paypal.

4. How much time does it take for the order to be delivered?

Shipment takes 4-10 business days to arrive however the final delivery will depend on the country where the products are to be shipped & availability of the products. Our customer care team will be in constant touch with you throughout the delivery of your shipment.

Courier partners will make 3 valid delivery attempts and if the package is still undelivered (either refused by the customer or if the customer has provided wrong or incomplete shipping address ) the refund policy will not be applicable there.

5. How are the returns & exchanges handled for international orders?

Hastha endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. To report damage/defect during transit, you can either opt for a full refund or an exchange. To process any such claims, customers must notify Hastha with a photograph of the damaged product within 2 days of receipt of the product. Our representative will guide you on this matter.

We don’t facilitate reverse pick up for international orders. The cost of returning the product has to be borne by the customer.

The 15 days exchange/return warranty is not applicable for orders that are delivered outside India and would cover only manufacturing defects within 2 days of delivery of the product.

Can I change or cancel my order?

Since we have a tiny time frame between receiving and fulfilling your order, at this time, you cannot change or cancel your order once it is acknowledged.